4 | American Express Global Business Travel - Travel Weekly

T0627AMEXGBT_C_350 [Credit: American Express Global Business Travel]
2021 sales: $6.8 billion
Previous ranking: 3
Employees: 16,680

666 Third Ave., Fourth Floor
New York, NY 10172
Phone: (212) 329-7200
Website

Executives

CEO: Paul Abbott

Company facts

* Privately owned travel management company.

* Majority shareholders are American Express Co. and Juweel Investors, a unit of private equity firm Certares.

2021 developments

* As clients looked to get back to business travel, the company supported new needs for getting dispersed workforces together to meet in person, while also accounting for the continued need for technology to power hybrid and virtual meetings. The meetings sector recovered more quickly than overall business travel. Corporate travel and meetings programs, traditionally managed separately, are converging.

* The Travel Vitals tool for searching travel guidelines won the Technology Innovation -- Traveler Experience Award at the 2021 Business Travel Awards Europe. The Post-Trip Feedback Survey gave travel managers a "realistic picture of what travel is like during the pandemic."

* Acquired Ovation Travel Group and Egencia (Expedia Group's corporate travel agency). The Egencia purchase strengthened digital and ecommerce capabilities.

* $235 million in structural cost reductions in 2020 and 2021.

* $3.7 billion in new client wins, 95% customer-retention rate.

Looking ahead

* Smaller firms leading the return to travel, largely due to more flexibility than global and multinational clients around office reopening and policies and procedures. Transactions reached 61% of 2019 levels for the week ending April 2, an increase of 33 points from mid-January.

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